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5% OFF FOR NEW CUSTOMERS┃CODE: VIP5
5% OFF FOR NEW CUSTOMERS┃CODE: VIP5

FAQ

Products

Explanation about LHD and RHD
LHD represents Left Driver Side
When you are facing the same way as the car is facing, the steering wheel is on the left side, that means your car is the left driver side. Vehicles from North America are usually the right driver side models.

RHD represents Right Driver Side
When you are facing the same way as the car is facing, the steering wheel is on the right side, that means your car is the right driver side. Vehicles from Europe and Japan are usually the right driver side models.

Orders

Can I return/cancel my product?
If you do need to return/cancel an order, we’re happy to help. Just email us directly describe the reason for your return and cancellation, and we’ll take you through the process.

How do I know that my order has been shipped?
Once your order is shipped, you will get a confirmation email including the tracking number automatically.

Coupons

How to use a coupon?
You may fill your coupon code in the corresponding blank and click "apply" to use it at the checkout page. The coupon value will be deducted after you click "continue checkout".

Payment

Which payment methods do you accept?
We offer Credit Card & Debit Card, PayPal.

My payment won't go through!
(1). Make sure all information is correct including credit card number, expiration date, CVV code, and billing address.
(2). Make sure you have enough credit or account balance.
(3). Check whether your card Authorized or default online transaction limit is too low.
(4). Try refreshing the page, or logging completely out and then logging back in.
(5). Start over with a new order instead of trying to pay for the same order over again.
(6). If your payment is still declined, you may need to contact your bank.
As default in all Credit Card banks, part of their security, they block international transactions/payments. Unless the cardholder will request to unblock their secured method.
(7). You can also pay through PayPal with your Credit or debit card as "a guest" it is very safe and easy.
(8). Try using a different card.
(9). Try using PayPal if you have a PayPal account.

Shipping

Where are you located?
We have warehouses located in the United States, Canada, Australia, United Kingdom, and Europe.

How long will it take to get my order?
It depends on where you are. the total delivery time includes processing time and shipping time.
 
Why was my order shipped separately?
We will send your order as soon as possible to ensure you get the order earlier. So your order might be shipped separately from our different warehouses based on stock.

Why is my tracking number not working?
If it happens, there might be two reasons:
(1). When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end. We suggest you wait a few days more.
(2). Or you will need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track at the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you with this issue.

Why my package status did not update for several days?
Sometimes it takes several days for the tracking information to be updated. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches the next shipping station (may need 3-7 days).

Sometimes the shipping company has not updated the package information. We suggest you wait a few days more.
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